Anonymous
map-marker Atlanta, Georgia

About my card

Ive receive my card in the mail and Ive activated it and all but it dont seem to make payments, every time I try to buy anything with it it wont go through
View full review
Faizul R Glf
map-marker Phoenix, Arizona

Need help to update my phone number and email

My card is frozen I need to change my phone number and email I went to the bank and I can access my account
View full review
Caridad V Lix

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Preocupación

Me dicen que debo de hacer un pago cuando yo no he usado la tarjeta alguien me puede dar una respuesta
View full review

Preferred solution: Full refund

Nicola T Tlz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Salt Lake City, Utah

Inaccuracies report on credit report

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jan 16, 2024

I have nothing to say

Original review Jan 15, 2024
Credit one is reporting 2 different accounts that's on my credit report which is not true, and I can't seem to dispute them off my credit report because even I have Lexington law. It's it's Frustrating plus they have.ic collection agencies calling me harassing. Me
View full review
Loss:
$1750
Cons:
  • Inaccuracies on report

Preferred solution: Full refund

William A Rlk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

7 sequential Fraudulent charges on my Credit One card?

I am in Florida. I have had 7 charges in Santiago Chile on my account. My credit cards are kept in my safe so no one has access to them. Credit One Bank removed the charges and sent me a new card, however the charges went back onto my account. I have never used this card! I called and the customer service center in INDIA stated that the investigation was not found in your favor. They said that the charges were made with an electronic device? Not a thorough investigation, at the least. Will report to Federal Trade Commission and seek a remedy with my attorneys at Morgan & Morgan.
View full review
Loss:
$322
Cons:
  • Very poor fraud service easy for thieves to access their info

Preferred solution: Full refund

User's recommendation: Do not do business with Credit One. I canceled all 3 of my accounts.

Bill F Jes

Card ending in 9397 hasn't been used

I was sent a text it was used.i didn't use it. Ps.the contact telephone number doesn't work..get something fixed.
View full review

Preferred solution: Full refund

Lynett Mfe

I wanna pay my bill !!!!

Nothing happened ? The line on your side is bus, I tried 14 times . Line too BUSY ! OMG !!! Y all need to get more people for services and have more line and numbers to call
View full review
Pros:
  • Be careful and the good lord will keep you in his prayers
Cons:
  • Beware of those who look at you and with evil eyes

Preferred solution: Apology

User's recommendation: Need more service on line plz

Luc K Hjf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Blocked card unable to locate my ACH payment

Credit One Bank - Blocked card unable to locate my ACH payment
Updated by user Nov 07, 2023

Customer service not helpful.

Original review Oct 08, 2023
This is the 2nd time the card was blocked, as they are "unable" to locate the payment I made electronically. This is the Bank job, not mine. I will not spend any more time dealing with such blatant incompetence. Being put on hold in a call center at Mumbai, and spoke with 5 different managers, nobody was able to fix the issue, apologetic that's all they can do. Next step, if not resolved I will be filling an official complaint with the Federal Banking Regulators for misappropriation of consumer funds.
View full review
Pros:
  • Easy approval
Cons:
  • Useless customer service in india
  • Low credit line
  • Pay fees for everything

Preferred solution: Fix the accounting issues.

User's recommendation: Look for a different credit card company..trust me

Daniel D Wbp

Talk with a human

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My online access has been temporarily suspended. It's saying to contact customer service. When I call it as me git my card l number m, I don't have my card as I am waiting for a replacement. I press 0 to try abd get through ti someone but it hangs up on my. *** *** How am I supposed to get to someone at credit one I can't move forward without my card bumper. Stupid ***
View full review
Pros:
  • Credit card to low credit score
Cons:
  • Absurd fees

Preferred solution: Give me the option to talk with a live customer service representative

Renika J Tpe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer Service Sucks!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Credit One Bank - Customer Service Sucks!!

Customer Service at CreditOne bank is the worst customer service I have ever experienced. Its outsourced.

Which is fine. Unless they dont understand you. Then you get 8, lets count them 8, different transfers and 4 supervisors who have no idea what youre asking , what you need to do or to have done or even care. I was told to do this and in 7 to 10 business days this will be fixed.

Then in 5 to 10 business days this will be fixed. Then PROMISED by a supervisor, and no matter how many times you ask for a supervisor Monday thru Friday or on Saturdays, they never transfer you to someone in America who can maybe understand you and if not help you they can tell you what needs to be done. I have NEVER BEEN LATE paying a bill or had any issue but this one. So at this point I dont even want the card anymore.

There was never any fraud that I know of on my account, btw they ALL said they couldnt tell me what the fraud was exactly. I only want to pay off the card now.

Which Im doing right now. And CreditOne can stick it where the sun doesnt shine!!Happy

View full review

Preferred solution: The card fixed

User's recommendation: Don’t use CredtOne

Marcus S Onb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do Not Trust this company. Run!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Nov 05, 2023

The company call me everyday, and tried not to assist me. Every time I speak with them, they apologize for what happened.

Then they tell me there’s nothing that can be done. I would advised anyone reading this to Run from this company.

Original review Oct 21, 2023
Credit One bank is a nightmare. I went through a really tough time loosing my grandfather, my job, and then my housing.

I explained everything I was experiencing to the representative and she insisted on scheduling a automatic payment. I told her I would not have money by that date. She told me its okay. It was not okay.

She lied to me. After several attempts of making automatic payments that ended up being returned due to insufficient funds they closed both of my credit card accounts. I would have been better off not speaking to a representative at all. The Lies!!!

All they did was help me get my account closed without even letting me know. Now I have two jobs and was about to pay off my balances but dont have an account.

I am beyond pissed. Do yourselves a favor and run!
View full review
Pros:
  • Account
Cons:
  • Lies
  • Cons you wouldnt see coming
  • Deception

Preferred solution: I would like my account reopened!

User's recommendation: Go to Capital One, Chase or another company

Amber h Hum

Fraud

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This company all around sucks they have a super high interest rate and hit your credit super hard. i just recently applied for a secured credit card i got an email stating i was approved and a letter stating i was declined due to the deposit payment not going through but $200 was still taken out of my account and they refused to do anything about it.

some how i had 3 or 4 applications even though i only filled out one and apparently the one that was approved and took the money my birthday didnt match and that is the only way to verify the account. then because the birthday was slightly off there words they wouldnt discuss the account any further or give me my money back.

View full review
Loss:
$200
Cons:
  • Customer service
  • Verification practices

User's recommendation: Dont use this company there are plenty of better credIt card companys to use

Kiley V

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I had a fraudulent charge & got no help. I called right away when I had a fraud chard. They kept telling me give me two more days. First the call center is over seas!! I had to file a complaint with the BBB. They do not protect their own customers!!
View full review
Loss:
$75

Preferred solution: Full refund

User's recommendation: Do not use them

Robert C Jsq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lake In The Hills, Illinois

I need a new credit card

I keep going in the website entering my email my ID number my code. It wont accept it. I need to talk to a library representative. Im tired.
View full review

User's recommendation: No way I will recommend you another person another customer. I’m really disappointed.

Anonymous
map-marker Port Saint Lucie, Florida

The worst company to open a credit card with

After two years of having their card with this stupid $300 I never got an increase never. Dont ever use this company to open a credit card with and when you do make sure you check your balance because they are taking more than what youre spending.
View full review

User's recommendation: The worst company to have a credit card with