Credit One Bank Reviews

This is the second month in a row that I have been charged a late fee because Credit One's online payment portal does not work properly, and getting someone on the phone is nearly impossible. I am actively trying to make my payment, yet their own systems create barriers to doing so.

Customers should not be penalized with late fees because a company's website is malfunctioning and customer service is inaccessible. Having this happen once is frustrating.

Having it happen two months in a row is ridiculous. Credit One needs to fix its online payment system, make customer service reasonably accessible, and reverse late fees when the failure is on their end.

Absolutely horrible experience with Credit One bank dropping my credit score 30 points never missed one payment with you extremely high APR extremely high daily fees. Absolutely horrific and terrible customer service you always side with the creditor and never with the consumer.
This is why you have such terrible reviews on every website.

Because you protect the creditor instead of the consumer. I see fraud on my statement. I reported you charge it back. I see fraud again.

I reported you charge it back again.
You just dropped my credit score 30 points when Ive paid perfectly on your account for over a year never missed one payment !
You really should be ashamed of yourself for your customer service as rude as they are especially the Indian guy Nick I just spoke with he should be fired !
Absolutely horrible experience with Credit One bank the worst credit card company Ive ever had in my life !
This is how you treat your clients?
People that always make their payments on time people that pay your extremely high APR and fees? Is this the kind of reputation you wanna have in the industry?
Well, this is the kind of reputation you have !

I called customer service several times the days following the first payment at the end of June. My banking app said it was pending/not paid because the card was locked.

I explained that several times while attempting to pay it, and no one would accept a payment. Not customer service, not the app, neither would let me pay it right then. The app has been giving me issues as well because scheduled payments should be automatically transferred whether the card is locked or not. The exact same thing happened in May with my homeowners insurance payment.

Now I get an email I can't respond to because I'm too upset to talk on the phone. I'm a 100% service-connected disabled Navy veteran with severe PTSD, so I apologize, but I'm extremely upset.

All I can say is WOW. I discovered a fraudulent purchase on one of my credit cards from Credit One and discovered they didn't have an e-mail address or direct fraud department to handle an issue such as mine.

I was forced to call Credit One Bank and the first rep hung up on me. Not because I was being rude but she kept asking me if someone was in the room with me? What? Why would you ask such a stupid question when I'm calling you about a fraud incident on my Card?

Maybe the back ground noise she heard was the several routers she had the call going through to make it to [GEOGRAPHIC_DATA]? Not sure but I was ok with her hanging up because I could barely understand her broken English and heavy foreign accent. So I called again (after I locked the card on-line). Same result, there doesn't appear to be a fraud department to handle such incidents and I asked to speak to a manager.

I was transferred to what sounded like the person that hung up on me. Anyways...I said I needed this disputed and I wanted to make sure that this didn't continue. Come to find out that if it's a subscription based fraud they will still process the payment even if the card has been shut down...Way to protect your paying credit card customers. Credit One Bank then wanted to send me to an "AI" program to help resolve my issue.

What? How is that going to help. I had to hang up at this point because this was going no where fast. To say I'm disappointed is an understatement.

It doesn't appear that "Survival Offers" (whoever that is) is coming off my card and if it is a fraudulent subscription, it will ever stop. Why doesn't Credit One Bank have a fraud mechanism department to help their loyal customers? Seems odd. Every other credit card company does.

Also, why don't they have an e-mail so you can contact them that way. I would like a resolution to this fraud on my account ASAP. I would like them to do their job and help me resolve this issue of 3 current fraudulent charges to my credit card. I doubt very seriously anything will come of this.

Again, there is no e-mail and their customer support doesnt comprehend the English Language sufficient enough to have an intelligent conversation. At this point they should stop offering credit in [GEOGRAPHIC_DATA] and only to the countries that they base their customer service out of.

I have been with Credit One Bank for almost two years. I started with a credit limit of 300, and now my limit is 700.

It has been going on seven months, and now I can't get a credit line increase. The last credit line increase I got was in January. I get 3000 a month and pay all my bills on time, never late. If I don't get a decent credit line increase, I will be closing my account with Credit One, and they will lose me as a customer.

I am never late on any credit card payment, and Credit One treats their good customers wrongly. I think people are being scammed by Credit One Bank to keep them as customers and profit off them, and the APR and fees are way too high.

I have been getting bills for this card. I DID NOT APPLY FOR THIS CARD!!

I wouldnt be able to get approved for any credit card. My income would be denied. Someone got a hold of my information and applied, who that person is I dont know. They had to have lied about my income and job.

I only live on SSI. I dont believe I should be responsible for this fraud. Theres no way I could afford a credit card and this isnt the only card applied for. I would NEVER BE APPROVED.

So I want to know what can be done about this?? I cannot and should not be responsible. Im disabled and I dont even have a bank account because someone was able to steal $300.00 when there wasnt money in my bank account. They made me pay it back and as soon as it was I closed my account.

This is total fraud. This person had to have my vital information in order to do this to me and I cannot afford someone elses fraud debt. With what I get from SSI I would never be able to pay these bills. So something needs to be done and done ASAP.

This is not my debt. Thank you, Jananne Burger