Keilana Kdq
map-marker Long Beach, California

Was charged annual fee before I received terms and conditions

Credit One Bank - Was charged annual fee before I received terms and conditions
I was charged an annual fee before terms and conditions a $30 a month minimum statement $75 before I even use or access this card account
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Loss:
$75
Pros:
  • Approval
Cons:
  • Annual fee

Preferred solution: Apology

User's recommendation: Do not open an account with Credit One

Mickie T Ieq
map-marker Las Vegas, Nevada

Payments for 2 years not reflected on my balance

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I haven't been able to speak to anyone, all of the phone numbers on my statements and the website are not in service. I have been making payments for this card for over 2 years using DOXO, yet my balance hasn't gone down despite not being able to use this card for over a year. I have tried to resolve the issue by using the online "chat" and every time I get sent to a web page that requires a payment and entering my social security number.Do
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Cons:
  • Special characters
  • No idea where payments have gone
  • Nice way to ignore complaints

Preferred solution: To actually speak to someone

User's recommendation: Don't get this credit card!

Dave B Viw

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Verified Reviewer
| map-marker Newark, Ohio

Was A Customer of Credit One Bank and Was Current on My Payments, And Credit-One Sold My Account To There Creditor

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I was a Credit One Bank customer until of last July the 9Th. Of Twenty-twenty Three.

Credit One Bank sold my account to their creditor, or (collection agency) without even letting me know what was going on with my account a head of time. I was current on my payments, and my account through Credit One Bank at the time.

In May 2023 I made a payment totaling $2,204.95. When I made this payment by phone with my checking account, I went ahead and paid the $4.95 express payment fee, where the payment was directly taken out of my account immediately. The next day the payment was posted to my account, and Credit One Bank is trying to say the payment was sent back to my bank.

Which it never was! I have even sent documentations of my bank statement, from the month of May. I also was current on my payments too, at the time that Credit One Bank went ahead and sold my account to their Collection Agency. I would never recommend this company to anyone.

Horrible customer service, none of the Customer Service Reps. speak proper english.

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User's recommendation: Do not do business with this Creditor, this company is dishonest, and scandalous to the American People

Lucina Etz
map-marker Chicago, Illinois

Billing and overcharges

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Made every payment and account still ends up over drawn each month without any charges to the card. Cannot contact customer service at all, phone is always busy. Multiple reports on credit from credit one, I highly recommend looking for another card because this card company is very unprofessional compared to any others
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User's recommendation: Search for another card! Will hurt your credit score due to false charges or fees.

Tom Y Vxn

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Verified Reviewer

Can not reach anyone on the phone at credit one always busy signsl

I have fraudulent charges on my account. I can not call in to report then stolen. I refuse to make a payment until I can talk to a human at credit one. I can not turn off the card to prevent. Your website sucks. No chat. Every number is a busy signal. Your bank seems to be compromised. I will not put my checking account on your site. There is fraudulent. Activity on my account and you are not holding up your end of the contract.
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Loss:
$250
Cons:
  • No way to contact them successfully

Preferred solution: Be able to talk to them over the damn phone about fraud charges and to cancel my card.

User's recommendation: This bank sucks period. Don’t use. Been warned.

Patricia M Lwp

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Verified Reviewer

Blocked card

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Blocked card don't know y because no one will tell me all I'm getting is circle jerked I was embarrassed when the card didn't work and no one can tell me anything wtf e ware
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Loss:
$150
Cons:
  • Customer service

Preferred solution: Price reduction

Meryn Gco

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Verified Reviewer
| map-marker Richland, Washington

My express payment hasn't posted

I payed my bill with the extra fee for express payment and it has not posted. I want my fee waived and available money. I also cant log into my app to make payments
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Anonymous
map-marker Inman, South Carolina

Yes they still haven’t reinstated my account when I was never able to use it when I had it but some people in Las Vegas did now they are giving me

They never reinstated my account that got shut down for something that had nothing to do with and I never got even use it
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Nuno F Fgi

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Verified Reviewer

Credit score

I need to talk to a live agent. Ive called multiple times. I need my payments to reflect on my credit score. I paid my balance a month ago and it still isnt reflecting on my credit report. I need to clear so i can get pre approved for a mortgage sooner than later do to me having a child soon. Thank you
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Preferred solution: My payments to reflect on my credit report

Tamela C Mse

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Verified Reviewer

Delinquency

I mailed a check for 1389 which apparently was lost in the mail. I checked on it constantly and was assured that late payments would not go on my credit. You guys received the check but sent it back. When I called you showed no record. The check was remailed and has been applied. I would like the late days removed from my credit report immediately. My history with you guys show that I have never been late. You even removed the late fee but still reported to the credit bureau. I am very disappointed.
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Cons:
  • Terrible customer service

Preferred solution: My late pays removed from credit report.

Anonymous
map-marker Nashville, Tennessee

I cannot assess my account online

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I couldn't access my account. The info that I had previously changed, ie, phone number and email, in my account info was never updated. Couldn't verify acct. I called and had no chance of human interaction. So I tried this service. I didn't choose any topic and eventually had a rep pick up and redo the info from her end. Should take 48hts to update before I can access my account. Hope it works.
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User's recommendation: Don't choose a topic, just wait.

Khloi Xux

Credit card Billing issue

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Original review Oct 30, 2023
I want to talk to a customer representative and i couldnt reach to talk to. How i can reach to them ? they overcharged my 20 dollar fuel to 100 bucks. my goodness i want to resolve the problem!
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Preferred solution: Full refund

LONNIE R Gsw

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Verified Reviewer

To accept the credit line increase

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THEY DID HELP ME, AND THANK YOU! I AM REACHING OUT TO THEM VERY SOON.MAYBE, I WANT THEM TO ANSWER RIGHT AWAY.
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Pros:
  • Helps your credit score
Cons:
  • Build credit

User's recommendation: AWESOME.

Shirley G Grz

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Verified Reviewer
| map-marker Las Vegas, Nevada

I wrote that cause i been trying for a week to activate my card an now its suspend dontvwantbmy business thats whatbivwasvtold cause i was confussed on what they need to activate nobody explained

Updated by user Oct 15, 2023

Still the same crap i never had a credit card ask me to send id an proof of living at when they already approved you

Original review Oct 08, 2023
Okay I am in tears over this I got approved then a rude person in your group wouldn't explain to me what I needed to do an how to do it just quick an simple he had no compassion or patience to help me so a week later finally got ahold of someone same stuff but now she said my avmccoubt was suspended why cause I didn't know what to do to be or where I ratty rude I just wanted my card to help my credit I am a disable veteran an I don't understand alot these phones I am hoping to seend u my military ID an Oregon ID be enough so I can use this card I moved an kinda short on things so can u help me out more than them they made me feel stupid but she said to send that to Las Vegas an u guys will see if I get a card I thought I was approved already sorry it hurt my feelings an tomite she said I was suspended an I don't get it can u help me out to activate an what I needed I asked if i could do it over phone
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Loss:
$100
Pros:
  • Getting my credit buildbisbawesomeb
Cons:
  • Have unethical practices in this financial institution

Preferred solution: I like my card to be activated so I can buy grocery moving this month made expensive tighter

User's recommendation: Be more kinder an understanding not everybody smart on the phone

Anonymous
map-marker Houston, Texas

I have a transaction that needs to be completed to return money to my account

I had a refund to my card and it has not been refunded yet , and I also want to know why you can't contact anyone on the phone?
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